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本周关爱故事分享-管事部

2021-12-22 13:59:56汀闻


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Stewarding
Zoe Zou
邹慧莲
Captain
管事部领班
2015-02-21入职

    邹慧莲加入威斯汀差不多两年时间,现在是管事部的领班,她工作认真负责,待人热情,真诚,她“把客人当家人,视客人为亲人”,对每位客人与同事,都给予了家人般的关怀,用心的服务。她用自己的真心服务赢得了大家和客人的赞誉。
    有一次,一位员工突然感到头晕胸闷,身体不适,她第一时间扶员工到更衣室休息并通知其家属过来,然后她又陪同去医院进行检查,一直待到检查结束才放心离开。第二天她主动打电话询问该员工的身体状况,在得知该员工依然不舒服时,她马上安排该员工休假,该员工的女儿知道此事后特地打电话来表示感谢。
    她在日常的工作和管理中,她时刻关注着客人,8月22号邹慧莲上早班,10点钟左右,她正在西餐厅准备收餐,一个客人过来取食物,当时布菲夹已经收走了,她主动到后场拿来布菲夹给客人,因为马上到收餐时间了,而客人刚刚到餐厅,为了让客人尽快取好食品,邹慧莲主动帮客人拿食物,并帮客人送到桌子上去,当时客人很感动,连说几句谢谢!客人说这里的服务让她很惊讶,让她感到特别的温馨。
    这样的的事例还有很多,她无时无刻、无微不至地关心身边的人,为此,她给自己赢来了良好的声誉。
  Zoe Zou is the steward supervisor. She always treats the guests as her relatives, and give her cares to every guests to touch them. She won the praises from the guests by her sincere attitude. Zoe has joined  in the Westin hotel for almost 2 years, now she  is the captain of steward. She is a serious and responsible staff, and she is enthusiastic to others and treats people sincerely. She always treats the guests and the stuff as her relatives, and gives her cares to everyone to touch them. She won the praises from the others by her sincere attitude.
  Once, a colleague felt uncomfortable, Zoe helped the colleague to the locker room and inform her relative to come to the hotel, then she accompanied her to the hospital for physical examination, she didn’t leave until the test was finished. The next day, she called the colleague to see if she got well, after learning that the staff was still uncomfortable, she arranged the staff on leave immediately. The colleague’s daughter called for thanks because her behaviors.
  During the daily work ,Zoe concerns about the guest all the time. On Aug 22nd , she was on the morning shift. At about 10 o’clock, Taste breakfast was going to finish, she was doing the cleaning there. A guest came late for the breakfast, but the buffet clips had been taken away, when Zoe seen this, she went to pick up the clips for the guests and also help her to take the food so that the guest could have enough food, and she also helped the guest bring the food to her table. The guest was
  Stories like these are a lot more, Zoe thinks and cares for others at all time. These little stories won very good reputation for herself.

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